Privacy Policy

Menya Mori (“we”, “us”, “our”) operates menyamori.com, including our event bookings and ramen kit orders. This policy explains what personal information we collect, why, and how it is handled. We follow Canada’s PIPEDA and Alberta’s Personal Information Protection Act (PIPA).

1. Information we collect

Event bookings. When you book seats for an event we collect your name, email address, phone number, party size, and any notes you choose to give us (for example allergy or seating notes), along with the booking details themselves (event, time slot, amount owed, and payment status).

Kit orders. When you order a ramen kit we collect the same contact details plus your order items and pickup day.

Payments. We accept Interac e-transfer only. We never see your bank credentials. When you send an e-transfer, your bank and Interac process the payment; we receive the payment notification (amount and your memo code) in order to match it to your booking or order.

Messages you send us. If you contact us by email or Instagram, we receive whatever information you choose to share.

2. Automated confirmations (SMS and email)

When you place a booking or order, our system automatically texts and emails you the details and e-transfer instructions, and emails you once your payment is confirmed. These are transactional messages only — we do not send marketing texts or emails, and we do not add you to any mailing list.

3. How we use information

• To hold and manage your seats or order, and to contact you about them;
• To send booking/order confirmations and payment instructions;
• To match your e-transfer payment to your booking or order;
• To operate, secure, and troubleshoot the website;
• To meet legal, tax, and regulatory obligations.

We do not sell, rent, or trade your personal information to anyone.

4. Service providers

• Vercel Inc. — website hosting (processes standard technical request data such as IP address and browser type in server logs);
• Supabase — database and storage, where bookings and orders are stored;
• Twilio — delivery of booking/order confirmation text messages;
• Resend — delivery of confirmation emails and processing of forwarded e-transfer notification emails for payment matching.

These providers process information only as needed to deliver their services to us.

5. Cookies and tracking

The public website does not use advertising cookies or cross-site trackers. We set a single session cookie only when a shop operator signs into the private admin area. Web fonts are self-hosted, so no font requests go to third parties.

6. Retention

Unpaid bookings are automatically released after the hold window shown at booking time (typically 2 hours for events, 24 hours for kits). Completed bookings and orders are retained as ordinary business records for tax and accounting purposes, after which they are deleted. Email correspondence is kept only as long as needed.

7. Access, correction, and questions

Under PIPEDA and Alberta’s PIPA you may ask what personal information we hold about you, request a correction, or withdraw consent (subject to legal exceptions). Email hello@menyamori.com and we will respond within the timeframes required by law (30 days under Alberta PIPA).

8. Security

The website is served over HTTPS. Booking data is stored in an access-controlled database; administrative credentials and provider keys are kept server-side and are never exposed to your browser. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Children

This website is intended for a general audience and does not knowingly collect personal information from children under 13. Bookings for younger guests should be made by a parent or guardian.

10. Changes to this policy

We may update this policy from time to time. The “last updated” date above reflects the current version, and material changes will be highlighted on this page.

11. Contact us